Custom Design, Here's How it Works


Shipping to United States: Free

To obtain a unique custom piece of One Artist Jewelry, by Suze Feledy Jones, a GIA (Gemological Institute of America) Certified Jeweler, specializing in gemology for over 30 Years: Photos are examples of a few past commissions.
If you wish to give a custom design as a gift see STEP 7.

STEP 1: Email Suze at suzeweb [!at] with 'custom order' in the subject space. Please include any thoughts about what you're looking for, your budget, and your contact info/phone number.

​STEP 2: Design approval via phone conversation; I will work up a design as per our communication.

STEP 3: Print completed form and ship with any items you're providing. (form will be provided)
****ONLY NECESSARY IF SHIPPING PERSONAL ITEMS, such as stones or old jewelry for a re-design.******

STEP 4: Final design approval before beginning your project.

STEP 5: Payment due 75% at start of project. Remainder due on completion.

STEP 6: Enjoy your one of a kind piece of heirloom quality jewelry!

STEP 7: To give a custom design as a gift, please purchase a gift card here >

- Deposit must be paid before project will begin.
- Custom orders are non refundable once they've begun, as by this point a monetary and hourly investment has been accrued.
- Custom orders will typically take 4-8 weeks to complete, after the project begins. This is an approximation as a simple project may take less time, whereas with a more complex project there are often materials that may need to be ordered, such as a particular size gem, etc.
- I fully enjoy working on custom orders and look forward to providing a pleasurable relationship and excellent communication with my clients throughout the process.

THANK YOU for considering me for your custom design project
~ Suze Feledy-Jones

Shipping from United States

Processing time

1-3 business days

Estimated shipping times

  • North America : 3 - 7 business days
  • Europe : 6 - 14 business days

I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns and exchanges

Just contact me within: 3 days of delivery

Ship items back to me within: 14 days of delivery

I don't accept cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Privacy policy

Only upon your approval: to send any promotional info regarding sales or store specials.

Frequently Asked Questions

Custom and personalized orders

I love designing custom orders and look forward to helping you create something special. Please email me anytime >

Care instructions

Some metals incur a natural patina over time. Although many people like the natural patina'd metal, others may find it undesireable. The original brilliance and luster of your jewelry can be obtained easily with my 'Gentle Polishing Powder', which I've developed using natural ingredients that will quickly clean the metal, remove tarnish and brighten your gemstones! My product is very fast and easy to use, is gentle, and will not harm your fine jewelery items.
Find it here >

Gift wrapping and packaging

All items are shipped in a small box, or a bag within a padded envelope appropriate to the size, shape and number of items purchased.
I am happy to beautifully gift wrap items upon request, for an additional four dollar fee.

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